Frequently Asked Questions (FAQs)

Do you provide business internet?

Yes, we specialize and focus on this part of our business.

Do you provide a Service Level Agreement with your internet service?

Yes, we do.

Is there a contract term?

Yes, depending on the package and requirement of level of service. Typical small business plans require only a 1-year term. Enterprise plans may require 3 - 5-year terms depending on SLA agreement.

What is your coverage area?

Our coverage extends to most of Effingham County. See coverage map for an idea. Please call us to confirm we can provide you internet service.

What speeds can you provide?

We have packages for small business that are affordable and can be viewed in our business package page. For Enterprise direct access connections or customer projects, we typically quote out due to the wide range of complexity. Speeds can range from 10 Mb/s to 10 Gb/s.

Do you have 24/7 support?

Yes. However, our technicians typically work normal business hours. All emergencies are handled right away, including after hours. We have after-hours phone support as well.

Do you have data limits or caps?

No. We offer only unlimited packages with no hidden gotchas.

Do you have yearly plans?

Yes, we offer yearly plans. If paying by year, we usually provide a small discount as well.

Can I use VoIP or use VPN on your internet service?

Of course! Our services were engineered with these services in mind.

Do you offer options to manage a business firewall or wifi?

Yes, we provide these services in addition to the internet service we provide.

Do you provide business email accounts?

Yes, we host a large number email for businesses and we can assist with any domain registration and DNS management.